Discussions about the Image Archive (any StudioLine product)
Loading Images and Movies from iPhone
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Bill Doyle Posts: 7
2/20/2020
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Hi Guys,
I have a problem with video loads to Studioline. The files are on my iPhone, they transfer into SL, all photos (JPG) are fine, but the video files (MOV) say "Original file not found" and they have the (Red Circle(White Triangle)Exclamation Point))) stamp on them. The files do not open. Any ideas what could be causing this?
Bill Doyle
edited by Andy Schmidt on 3/18/2020
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Andy Schmidt Administrator Posts: 114
2/20/2020
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Dear Bill,
for individual technical support specific to your files or folders, simply use the Help menu in StudioLine and generate a Technical Support Request, including the diagnostic log files.
This way our team can see how that file was loaded into StudioLine, where it was located at the time of loading, and what transpired subsequently - e.g., whether it is still at that location now.
Ideally, you'd also attach a very small, minimal .MOV file with which you reproduced that problem. Just in case the problem was the file's content rather than it's location.
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Andy Schmidt Administrator Posts: 114
3/18/2020
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Hi Bill,
It is important that you understand the following shortcomings of Apple’s USB connection to Windows, that are persistent, and well documented:
- If you have your iPhone set up to automatically lock the phone after a given number of minutes, then the transfer to PC will be interrupted each time the “Lock Screen” appears.
Action Required: You will have to remember to keep in eye on the phone, keep unlocking it, and then also wait for the subsequent prompt on your iPhone to reauthorize access to your data. In the meantime StudioLine may seem to “hang” until you act.
- Apple’s so-called “Automatic” file format used for sharing by your iPhone will, dynamically in real-time, attempt to convert your HEIF pictures to JPEG format, and your Videos from their proprietary HEVC (h.265) to the regular h.264 coding. However, this “on-the-fly” conversion by the iPhone is well-known to be faulty, causing some files to be inaccessible by Windows and/or the file transfers to frequently lock up.
Action Required: For more reliable file transfers, you will have to change the “Settings” for “Photos” so that file “Transfers to Mac or PC” will use iPhone’s “Original” file format, thus obsoleting Apple's flawed attempts to convert file formats "on the fly".
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