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ChristerT Posts: 7
1/13/2018
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StudioLine Web Designer 4, ver: 4.2.37
Windows 10
Hi, for my laptop, I use a standalone extra computer monitor. But I can not move the slide show to the standalone extra computer monitor. It only runs on the laptop screen. Could this be a bug?
Christer
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Andy Schmidt Administrator Posts: 114
1/13/2018
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Dear Christer - if the problem happened today, kindly use the "Help" Menu in the software and choose "Service Request" to send us the software's diagnostic logs that go with your incident. This way our development team will know more about which information the software obtains from your system and how it determines what screen offsets are available.
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ChristerT Posts: 7
1/14/2018
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Hi, guess you meant "Request Technical Support" from Help menu. Btw it's done now!
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Andy Schmidt Administrator Posts: 114
1/14/2018
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ChristerT wrote:
"Request Technical Support" from Help menu.
Thank you Christer, your technical services request has been received and the development staff will review during the week and be in touch directly regarding any feedback they have or in case of additional questions.
To set them off on the right path, can you please already clarify a few things:
a) You mention specifically the "slide show" feature. Does that imply that you are able to successfully move OTHER StudioLine Windows/Panels from the built-in laptop monitor to the external monitor? If so, can you name a few samples.
In other words, is the situation that StudioLine GENERALLY allows you to use the second monitor, but (as far as you can tell) the problem is limited to ONLY the slide show?
b) Here is the display adapter, monitor information and screen resolution (width/height in pixels) that StudioLine enumerated from the information supplied by Windows. Can you please advise if there are any differences with respect to the ACTUAL monitors, the screen resolution capability vs. what you have configured as the actual/current screen resolution in Windows?
VideoAdapter 1
Name: Intel(R) HD Graphics 620
Resolution: 1920 x 1080
Colors: 4294967296
Refreshrate: 60hz
RAM: 1073741824b
DriverDate: 20170201000000.000000-000
DriverVersion: 21.20.16.4599
VideoProcessor: Intel(R) HD Graphics Family
horiz DPI 144 vert DPI 144
Monitors: 5760 x 1620
(on 2 monitors)
Allmän PnP-bildskärm
Allmän PnP-bildskärm
edited by Andy Schmidt on 1/14/2018
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ChristerT Posts: 7
1/14/2018
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a) As I can see ONLY the slide show!
The Slide Show starts in the maximum size of the screen.
b) "Monitors: 5760 x 1620"? Both monitors are set to the Resolution: 1920 x 1080
Hope this can help!
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Jürgen Wolz Posts: 32
1/15/2018
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Dear Christer,
The monitor on which StudioLine opens the full screen slide show is always the one that is defined in Windows settings as the main display.
As a circumvention: in the Windows display settings (to be opened with right click on desktop), you should find your two Monitors; you can click there on "2" in order to select settings for the second monitor and (temporarily, during the slide show) set the Windows option to define this monitor as the "Main Display" in order to use this monitor for your slide show.
[In order to reverse, click on monitor 1 in the display settings and set this as main display device.]
I hope this can help.
Jürgen
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ChristerT Posts: 7
1/22/2018
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Well, when you use that feature (the circumvention), you lose the benefit of having more than one screen.
Hope this is just a temporary workaround that will be fixed!
Christer
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Jürgen Wolz Posts: 32
1/22/2018
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Dear Christer,
You could move the StudioLine Window (or a dialog you want to see parallel) to the other monitor ...
Best Regards
Jürgen
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ChristerT Posts: 7
1/30/2018
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Dear Jürgen,
How do you prefer to show/ share your photos in the sofa with your friends. On a 14" desktop- or stand alone 24"-screen?
Best Regards
Christer
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