General StudioLine topics
How to Submit Diagnostic Logs for Startup Issues
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Andy Schmidt Administrator Posts: 106
2/2/2016
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Eric Tsang wrote:
StudioLine won't open. Message window indicates an error in SLstarter.
Dear Eric,
In cases where StudioLine does not (or no longer) open, you will find the program's diagnostic logs in the "Logs" subfolder of your StudioLine Data folder that you had created during the installation. A typical location might be:
- C:\StudioLine4 Data\Logs\ or if freshly installed:
- C:\Program Data\H&M System Software\StudioLine product name 4\
In the folder, you will notice text files with names similar to this:
where "yy", "mm" and "dd" will be substituted with the year, month and date that the software was started.
Gather up all the files for today's date (or whichever days that the issue occurred) and then send them to us using our free file submission page:
>> Submit Files for Analysis
(MediaCenter.email guarantees trouble-file sending of large files or large amounts of data.)
edited by Andy Schmidt on 2/2/2016
edited by Andy Schmidt on 2/2/2016
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