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13 days ago
Topic:
Loading Images and Movies from iPhone

Andy Schmidt
Andy Schmidt
Administrator
Posts: 98
Hi Bill,


It is important that you understand the following shortcomings of Apple’s USB connection to Windows, that are persistent, and well documented:

  • If you have your iPhone set up to automatically lock the phone after a given number of minutes, then the transfer to PC will be interrupted each time the “Lock Screen” appears.

    Action Required: You will have to remember to keep in eye on the phone, keep unlocking it, and then also wait for the subsequent prompt on your iPhone to reauthorize access to your data. In the meantime StudioLine may seem to “hang” until you act.

  • Apple’s so-called “Automatic” file format used for sharing by your iPhone will, dynamically in real-time, attempt to convert your HEIF pictures to JPEG format, and your Videos from their proprietary HEVC (h.265) to the regular h.264 coding. However, this “on-the-fly” conversion by the iPhone is well-known to be faulty, causing some files to be inaccessible by Windows and/or the file transfers to frequently lock up.

    Action Required: For more reliable file transfers, you will have to change the “Settings” for “Photos” so that file “Transfers to Mac or PC” will use iPhone’s “Original” file format, thus obsoleting Apple's flawed attempts to convert file formats "on the fly".
26 days ago
Topic:
Geotagged Images in Wrong Location on Map

Andy Schmidt
Andy Schmidt
Administrator
Posts: 98
Exocet wrote:
I zoom in to include only the surrounding streets, the image location is approximately correct. However, as I zoom out to show Amsterdam and the surrounding area, the marker does not re-centre itself to the correct location.

Thank you, the team has reproduced issues that occur with zoom-out map views and is working to address that. I do appreciate you pointing this out so competently and your patience.
This issue may have been introduced during a recent update and then was not sufficiently tested.
26 days ago
Topic:
Geotagged Images in Wrong Location on Map

Exocet
Exocet
Posts: 5
Update: I installed StudioLine Photo Classic, and if I zoom in to include only the surrounding streets, the image location is approximately correct. However, as I zoom out to show Amsterdam and the surrounding area, the marker does not re-centre itself to the correct location. See attached images.
27 days ago
Topic:
Geotagged Images in Wrong Location on Map

Andy Schmidt
Andy Schmidt
Administrator
Posts: 98
Our team will also investigate in the morning.

In the meantime, see what happens when you use the big "+" / "-" buttons in the bottom right of the map to zoom in.

I wonder if the location will start working correctly when you switch from "World" view to a more focused map (such as, just Europe or Benelux).
27 days ago
Topic:
Geotagged Images in Wrong Location on Map

Exocet
Exocet
Posts: 5
Many thanks for your suggestions. I'll check things out and update you tomorrow.
27 days ago
Topic:
Geotagged Images in Wrong Location on Map

Exocet
Exocet
Posts: 5
Andy Schmidt wrote:
Thanks, I imported your Photo into a StudioLine Photo Classic, and it did appear in the correct spot.
Can you confirm that in your StudioLine Photo Basic, the GPS Coordinates in the Descriptors show the correct value (see enlosed).

If so, then the problem might have to do with an incorrect centering of the map in StudioLine Photo Basic vs. the full retail version.
27 days ago
Topic:
Geotagged Images in Wrong Location on Map

Andy Schmidt
Andy Schmidt
Administrator
Posts: 98
Thanks, I imported your Photo into a StudioLine Photo Classic, and it did appear in the correct spot.
Can you confirm that in your StudioLine Photo Basic, the GPS Coordinates in the Descriptors show the correct value (see enlosed).

If so, then the problem might have to do with an incorrect centering of the map in StudioLine Photo Basic vs. the full retail version.
27 days ago
Topic:
Geotagged Images in Wrong Location on Map

Exocet
Exocet
Posts: 5
See attached images
27 days ago
Topic:
Geotagged Images in Wrong Location on Map

Andy Schmidt
Andy Schmidt
Administrator
Posts: 98
Exocet wrote:
When I load images which contain geotag data, the map position shown is incorrect.

Once you supply us with a sample image, we will investigate how the GPS data is stored in your particular image and why it causes StudioLine to misinterpret the coordinates.

Based on your Amsterdam vs. Scotland example, I suspect that the positive longitude for Amsterdam is being confused with the equivalent negative value - which would be in Cardigan Bay, west of Wales (but not Scotland, as the latitude of Scotland however is quite different from Amsterdam!?)
edited by Andy Schmidt on 3/4/2020
27 days ago
Topic:
Geotagged Images in Wrong Location on Map

Exocet
Exocet
Posts: 5
I'm using StudioLine Basic 4 version 4.2.53. When I load images which contain geotag data, the map position shown is incorrect. For example, a photo taken in Amsterdam produces a marker located off the west coast of Scotland. The same images loaded into GeoSetter show their correct location, so I know the co-ordinates are accurate. Is there a fix for this?
2/20/2020
Topic:
Loading Images and Movies from iPhone

Andy Schmidt
Andy Schmidt
Administrator
Posts: 98
Dear Bill,

for individual technical support specific to your files or folders, simply use the Help menu in StudioLine and generate a Technical Support Request, including the diagnostic log files.

This way our team can see how that file was loaded into StudioLine, where it was located at the time of loading, and what transpired subsequently - e.g., whether it is still at that location now.

Ideally, you'd also attach a very small, minimal .MOV file with which you reproduced that problem. Just in case the problem was the file's content rather than it's location.
2/20/2020
Topic:
Loading Images and Movies from iPhone

Bill Doyle
Bill Doyle
Posts: 6
Hi Guys,

I have a problem with video loads to Studioline. The files are on my iPhone, they transfer into SL, all photos (JPG) are fine, but the video files (MOV) say "Original file not found" and they have the (Red Circle(White Triangle)Exclamation Point))) stamp on them. The files do not open. Any ideas what could be causing this?




Bill Doyle
edited by Andy Schmidt on 3/18/2020
12/27/2019
Topic:
Basic 4 hangs while loading.

Andy Schmidt
Andy Schmidt
Administrator
Posts: 98
Andy Schmidt
Andy Schmidt
Administrator
Posts: 98
Topic: Basic 4 hangs while loading.
Thank you for reporting back.

Generally, loading a few hundred images should only take a few minutes; it's something users (incl. myself) do on a regular basis. So there may be other factors in play here - such as the speed and/or connection type to the device where those images were loading from, or whether something unique with these images, metadata, or their path caused StudioLine to wait for some error-handling, retries and timeouts to occur after each photo, etc. Another issued could be the speed and connectivity to the device/path hosting the "StudioLine Data" folder, where the database is kept.


If this were to be a persistent issue, contextual / environmental details and version information would be needed to zero in on whatever causes. StudioLine is also able to generate diagnostic log files, that would help us learn the specific I/O, database or other actions that are atypically slow in your case.
12/27/2019
Topic:
Basic 4 hangs while loading.

bions
bions
Posts: 2
You can close this issue. I had been letting Basic 4 run for only 15 to 20 minutes. Just to see, I let it run overnight, and by morning it had finished. Apparently it takes a lot of time for certain operations. Anyway, I will now exercise more patience.smile
12/26/2019
Topic:
Basic 4 hangs while loading.

Andy Schmidt
Andy Schmidt
Administrator
Posts: 98
Andy Schmidt
Andy Schmidt
Administrator
Posts: 98
Topic: Basic 4 hangs while loading.
Hi,

What's the context? Did this used to work in the past months - and it only started happening today? If so, what has changed in the operating system, hardware config, file/folders, external drives, etc. since it had last worked successfully?
Also, if this is an existing StudioLine Photo Basic installation, what's the specific StudioLine version number?

Or is this the first attempted usage after having downloaded the current version from our web site and installing that?
12/26/2019
Topic:
Basic 4 hangs while loading.

bions
bions
Posts: 2
In Windows 10 Pro fully up to date, Basic 4, on startup, pops up a message with a progress bar: Loading Image Information / 1 of 551 Files / 0% done. But it just sits there. The Windows Task Manager shows some CPU activity, but nothing seems to move it along. If I stop Basic 4 (click on the red X) the closing message appears, but that too hangs and the app never stops. The only way to stop it is to kill the job in the Task Manager. How can I get past this? Thank you.
12/17/2019
Topic:
Slide Show Report

Andy Schmidt
Andy Schmidt
Administrator
Posts: 98
Andy Schmidt
Andy Schmidt
Administrator
Posts: 98
Topic: Slide Show Report
mike wrote:
share ... on MediaCenter. It's possible to enter descriptions too.

Adding to what Mike already suggested, once you publish a set of photos to MediaCenter there are a number of different "views" you can choose from. Besides the aforementioned slide show, there is also a "List View" in case you prefer your viewers to get more of an overview, where the textual information appears next to each thumbnail.
12/17/2019
Topic:
Slide Show Report

mike
mike
Posts: 3
mike
mike
Posts: 3
Topic: Slide Show Report
Hi Bill,

You could share a slideshow on MediaCenter. It's possible to enter descriptions too. See the Workshop on:
http://www.studioline.net/EN/products/workshops/5-minutes/slideshow/default.htm

-Mike
12/17/2019
Topic:
Slide Show Report

Bill Doyle
Bill Doyle
Posts: 6
Bill Doyle
Bill Doyle
Posts: 6
Topic: Slide Show Report
Hi Andy,

Is it possible to create and save a slide show to send as a report? If so, can I add description text to each photo? Thanks... my email: billder99@gmail.com
12/6/2019
Topic:
Photo Pro - Client über VPN

Andy Schmidt
Andy Schmidt
Administrator
Posts: 98
Andy Schmidt
Andy Schmidt
Administrator
Posts: 98
Topic: Photo Pro - Client über VPN
Die Zugriffsmethodik von StudioLine ist fuer LAN (also lokale) Netzwerkgeschwindigkeiten ausgelegt - also unterstellt hunderte von Mbit/sec oder Gbit/sec in beiden Richtungen. Ein VPN kann einem entfernt-stationiertem Anwender zwar scheinbar-lokale Berechtigungen simulieren, aber das aendert nichts an der vergleichsweisen langsamen Verbindungs-Geschwindigkeit ueber's Internet und hohen Latenzzeiten.

Statt dass der UK Kollege die zentralen Datenbank-Zugriffe ueber's VPN remote ausfuehrt, ist es sinnvoller diesem Anwender in Deutschland einen Remote-Desktop einzurichten, so dass StudioLine fuer ihn wirklich lokal im deutschen LAN agiert.




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